Genetic and Rare Diseases Information Center (GARD)

Health and Human Services (HHS) and National Institutes of Health (NIH) sponsored websites and resources to provide current, reliable and easy-to-understand information about rare of genetic diseases and support rare disease research.

Problem:

The project was not using a user-centered design approach to problem solving.

Action:

The UX team initially began conducting usability tests and user interviews, but slowly started adding additional research and integrating a user-centered design approach to help evolve the website(s). We conducted various user research activities to help them identify the most important problems, including the need to integrated their family of seven websites.