Services

User Experience is not just User Interface Design

Management

UX Strategy
UX Management
UX Planning

Design

Visual Design
Prototypes
Interaction Design
Content Design
Page Layout
Template Design
User and Process Flow Diagrams
Story Boards
Writing for the web

Observe and Learn

Analytics
Heatmaps
A/B Testing
Customer Feedback Analysis

Activities

Card sorting
Heuristic Evaluation (Expert review)
Journey Mapping
Content Assessment
Design Thinking Workshops
Personas
Content Assessment
Information Architecture
Stakeholder Interviews

Talk to Users

Moderated & Unmoderated Usability Testing
Virtual and In-person Usability Testing
User Interviews
Contextual Inquiry (watch someone work)
Surveys

We begin by listening and collaborating with the people who can help identify and define your vision, goals, needs, priorities, and frustrations; your senior managers, department managers, stakeholders, teams, and individuals.

We deliver efficiency, easy to use websites, frustration free desktop apps, appropriate mobile experiences, and happiness.

No user experience plan is the same.

We strategically tailor our approach for each project to ensure we understand your goals and the user’s needs. It’s a fine art to take your findings, determine what you know and don’t know, then prioritize and select the right user-centered methodologies and/or activities that will best give you the insights you need -- within your timeframe, budget, and other constraints.

We have a myriad of user research methodologies at our disposal and we will select the right methodology tailored to your timeline, budget, and technical constraints.

The best information and context comes from those around the app or website and those who use it. These can include a wide range of actors.

If you thought UX was simply wireframes and best practices, think again.

we listen.

we think.

we collaborate.

we analyze.

we prioritize.

we report.

User-centered design is a creative approach to understanding as much as we can about a digital product and its used to inform better decisions.

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